Privacy Policy
Introduction
THELATTE is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or make a purchase. By using our website, you consent to the data practices described in this statement.
We respect your right to privacy and are committed to maintaining the confidentiality of your personal information. This Privacy Policy outlines our practices regarding information collection and usage on our website.
Information We Collect
We collect several types of information for various purposes to provide and improve our service to you:
Personal Data
When you place an order, we collect personal information which may include:
- Name
- Shipping address
- Email address
- Phone number
- Payment information (processed securely through our payment processors)
Usage Data
We may also collect information on how you access and use our website, including:
- IP address
- Browser type
- Pages visited
- Time and date of your visit
- Time spent on pages
- Device information
Cookies and Tracking
We use cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies are files with small amounts of data which may include an anonymous unique identifier.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.
How We Use Your Information
THELATTE uses the collected data for various purposes:
- To process and fulfill your orders
- To provide customer support
- To communicate with you about your order, our products, and promotions
- To improve our website and product offerings
- To detect, prevent, and address technical issues
- To comply with legal obligations
We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties except as necessary to provide our services (such as shipping carriers to deliver your order) or as required by law.
Data Retention
THELATTE will retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your data to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.
Data Security
The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.
Security Measures
- Secure checkout process with SSL encryption
- Regular security assessments and updates
- Limited staff access to personal information
- Payment information is processed through secure, PCI-compliant payment processors
Your Rights
Depending on your location, you may have certain rights regarding your personal data, including:
Right to Access
You have the right to request copies of your personal data.
Right to Rectification
You have the right to request that we correct inaccurate information about you.
Right to Erasure
You have the right to request that we delete your personal data.
Right to Restrict Processing
You have the right to request that we restrict the processing of your data.
To exercise any of these rights, please contact us at privacy@thelatte.com.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the bottom of this page. You are advised to review this Privacy Policy periodically for any changes.
Contact Us
If you have any questions about this Privacy Policy, please contact us:
- By email: privacy@thelatte.com
- By mail: THELATTE, P.O. Box 1234, Accra, Ghana
Last updated: May 14, 2023